Shipping Policy

Last updated: 27 May 2026

Always free shipping

Number10 offers free shipping on all orders, with no minimum spend. Wherever you are.

Delivery times

• Italy and European Union: 5-8 business days
• United Kingdom: 5-10 business days
• Rest of the world: 7-14 business days

Times are indicative and start from order confirmation. For personalized orders, times may be slightly longer (1-2 additional days for production).

Tracking

You receive an email with the tracking number once the order ships. You can follow the status of your order in real time on the "Track your order" page.

Carriers

We use international and national couriers depending on the destination. The final carrier for delivery in Italy is usually Poste Italiane, BRT, or GLS.

Non-EU shipments: customs duties

For shipments outside the European Union, any customs duties, import VAT, or local taxes are at the Customer's expense. These amounts are calculated by the customs authorities of the destination country when the parcel arrives.

Wrong address or absent at delivery

Carefully check the shipping address before confirming the order. In case of a wrong address or repeated absence at delivery, the parcel may be sent back to the dispatch warehouse. A new shipment will entail additional costs at the Customer's expense.

Parcel not delivered

If after 15 days from shipment the parcel has still not been delivered and the tracking is not updating, write to help.number10@gmail.com. We will open an investigation with the carrier. In case of confirmed loss, we will reship the order at no extra cost or refund you, at your choice.

Damaged parcel

If you receive a visibly damaged parcel, photograph it before opening it and send us the pictures within 48 hours of delivery to help.number10@gmail.com. We will assess the damage and propose the best solution (replacement or refund).

Contact

For any questions about shipping: help.number10@gmail.com.