Return and Refund Policy

Last updated: 27 May 2026

Right of withdrawal

As a consumer, you have the right to withdraw from the contract within 14 days from receiving the product, without giving any reason, under articles 52-58 of the Italian Consumer Code (Legislative Decree 206/2005).

Number10 grants an extended period of 30 days from delivery to return products, going beyond the legal minimum.

How to make a return

Email us at help.number10@gmail.com within 30 days of delivery, indicating:

• Order number
• Product(s) to return
• Reason for return (optional, but it helps us improve)

You will receive a reply within 24 business hours with return instructions.

Ship the product to the address we provide, keeping proof of shipment.

Once the product is received and inspected, we process the refund within 14 days.

Return conditions

To be accepted, the product must be:

• Never worn and never washed
• With original tags attached
• In its original, intact packaging
• Without signs of wear, stains, odors or damage

Non-refundable products

As per art. 59 of the Consumer Code, the following are excluded from the right of withdrawal:

• Personalized jerseys and products with name, number, or other customizations requested by the customer — they are made to order and cannot be resold
• Products that have been washed, worn repeatedly, or show signs of use

This exclusion does not apply in case of a manufacturing defect or a printing error on our side.

Return shipping costs

• Shipping costs to return the product are at the Customer's expense
• Exception: in case of a manufacturing defect, shipping error (wrong size/color), or product damaged in transit, return shipping is at our expense and we will also refund any costs you incurred

Refund methods

The refund is issued to the original payment method within 14 days from receiving and checking the return.

• Credit cards: 5-10 business days to see the refund (timing depends on your bank)
• PayPal: 1-3 business days
• Apple Pay / Google Pay: same behavior as the underlying card

The refund covers the price of the product. Initial shipping costs (if applicable) are refunded only in case of a defect or our error.

Size or product exchange

We do not offer direct exchanges. If you need a different size or another product:

1. Return the current product following the procedure above
2. Place a new order for the product you want

This lets us process every request quickly and traceably.

Legal warranty of conformity

In addition to the 30-day right of withdrawal, products are covered by the 2-year legal warranty of conformity (artt. 128-135 Consumer Code). To activate the warranty in case of a manufacturing defect discovered after 30 days, write to help.number10@gmail.com attaching photos of the defect.

Disputes

In case of disagreement about how a return is handled, the Customer can use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.

Contact

For any questions about returns: help.number10@gmail.com.